Frequently Asked Questions
Everything you need to know about your Polo Assn shopping experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns can be initiated through our online portal.
How do I determine my correct size?
Please refer to our comprehensive Size Guide located on each product page, which provides detailed measurements for our classic, slim, and custom fits.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
Are your products authentic?
Absolutely. This is the official Polo Assn online store. All products sold here are 100% authentic and certified by the brand.